Banco BBVA

Good branch, it is located in front of the La Bomba metrobus, usually the ATMs are not full and the service is fast.

Excellent service, the truth is I can say that the attention of the lady at the entrance is excellent, she gives me solutions and helps with my app, I like to go to that branch because both the executives and the bankers are friendly and their tellers are always helpful.

It's not terrible service, it was DENIAL OF SERVICE! Incompetent people can't, don't know, don't want to do their job! They don't know how to buy an ounce of freedom silver, they don't know how to manipulate metals, they don't know how to do the process in their systems and better yet... THEY DENY SERVICE! They say that clients should go to a super branch where there are "expert appraisers" who can recognize "fake money" with special techniques and tools... For God's sake! Incredible! I was enchanted! To another BBVA branch and in 15 minutes, and that's because I was waiting for my turn, I left with the sale of the metals. Do something!!!

Horrible branch because of the incompetent people who work there. In a hurry, attention was wrong for wanting to go home. One woman was already complaining about the impotence of taking care of her very poorly and only the very arrogant ones referred to calling security to get her out. I went to do a port and they put my information in as they wanted: the CURP was wrong, the RFC was wrong and although I pointed it out right there and they mentioned that they were going to change it (they even made me write it down) They did NOT do it, because when I consulted the info. In the App both were wrong. They NEVER explained to me that time had to pass before they could make deposits, I couldn't collect and when I returned to complain (surprise, it was a fortnight and there were people complaining in line about the mess they had) they told me that the account had already been registered and that There wasn't going to be any problem but this is the date they couldn't make me any deposit. The last straw is that one of the two people who did the portability process was the branch manager Lizbeth Melchor Mercado who was also the person who sent this poor woman to security (I saw when she called, she was "attending" me me when she did it) if that's how the manager is, I'm not surprised that the stupid employee (a young woman with light skin and green eyes) was worse; since the latter had no hesitation in hiding displeasure in attending: sighs of reluctance while doing the process, movements of anxiety for you to hurry up, omission of information (about the period of time that had to pass and for which I could not charge ) etc. If you are already a customer, avoid going to that branch, anyway I don't think I'm the only one who complains.

The worst experience on 4 occasions, more than an hour and a half to be able to assist me with a clarification, everyone laughing and gossiping in every corner, no one knows how to give an answer and they all throw the ball at each other, since they see the user about to do something. anger, now everyone works, the branch that has given the worst treatment to its users and not even the manager himself does absolutely anything no matter how many complaints you give him, because it is always his lunch break or his vacation.